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Ticket Office Closed
Posted: Tue Dec 31, 2019 5:30 am
by Capt. Ed
In case you're thinking about calling the ticket office to purchase 2020 season tickets, they're closed until January 2.
I tried in vain to reach them yesterday, appstatesports.com and the ticket office recording indicated they were open but that is not the case.
Just passing this along to perhaps save others a little frustration.
Re: Ticket Office Closed
Posted: Tue Dec 31, 2019 6:02 am
by mountaineerman
I say this with reserve. That recording is the most unprofessional thing I’ve have ever listened to. She sounds like she is eating a sandwich then drops the phone ...then David Jackson starts yelling. We could obviously do better.better yet maybe just have short message that says we are closed.
Re: Ticket Office Closed
Posted: Tue Dec 31, 2019 6:20 am
by shortfatoldapp
Yes, mountaineerman it is the worst recording I’ve ever heard! What’s more, is that the Yosef Office was open. After talking with them for about 20 mimutes, they were most informative and helpful, they transferred me to the ticket office and I got the same sandwich eating announcement. What’s more is that the announcement tried to sell me tickets to the bowl game. Before she just stops, in mid sentence she announces that she lost her train of thought! To make things even worse, it’s still uncorrected this morning! It might help to sell tickets if we could actually buy tickets.
Re: Ticket Office Closed
Posted: Tue Dec 31, 2019 6:49 am
by Capt. Ed
shortfatoldapp, that is exactly what I experienced.
Re: Ticket Office Closed
Posted: Tue Dec 31, 2019 7:17 am
by sixtoes9134
What's the rush? Just call when they are open.
Re: Ticket Office Closed
Posted: Tue Dec 31, 2019 8:00 am
by Capt. Ed
sixtoes9134 wrote: ↑Tue Dec 31, 2019 7:17 am
What's the rush? Just call when they are open.
Sure, now that I know they're closed. Would've been nice to have that message on the web site or recorded phone announcement.
Re: Ticket Office Closed
Posted: Tue Dec 31, 2019 10:34 am
by ericsaid
mountaineerman wrote: ↑Tue Dec 31, 2019 6:02 am
I say this with reserve. That recording is the most unprofessional thing I’ve have ever listened to. She sounds like she is eating a sandwich then drops the phone ...then David Jackson starts yelling. We could obviously do better.better yet maybe just have short message that says we are closed.
Shouldn't someone let them know about that?
Re: Ticket Office Closed
Posted: Tue Dec 31, 2019 11:29 am
by Capt. Ed
I sent an email to Jonathan Reeder and Joey Jones very early this morning. Jonathan replied promptly:
Thank you for sharing - we apologize for this situation and lack of communication on our end. Your concerns will certainly be addressed.
Thanks again for passing along, and thank you very much for your support of App State.
Re: Ticket Office Closed
Posted: Tue Dec 31, 2019 11:52 am
by appstatealum
Now go fix me a sandwich...
Re: Ticket Office Closed
Posted: Tue Dec 31, 2019 2:09 pm
by DaphneUrquhart
Capt. Ed wrote: ↑Tue Dec 31, 2019 11:29 am
I sent an email to Jonathan Reeder and Joey Jones very early this morning. Jonathan replied promptly:
Thank you for sharing - we apologize for this situation and lack of communication on our end. Your concerns will certainly be addressed.
Thanks again for passing along, and thank you very much for your support of App State.
Jonathan is a class act and a gentleman. We're lucky to have him.
Re: Ticket Office Closed
Posted: Tue Dec 31, 2019 2:49 pm
by shortfatoldapp
Of course I could call when they are open! But if no one answers the phone when the message says they are open how would you know when they are open! The point was that it was very embarrassing. Glad they corrected it and I’m thankful for those who work hard for ASU!