Game day Operations

[AppSt94]

I don’t think that on field performance is going to lose the engaged fan. The casual fan may lose interest but those footing the bill in terms of season ticket holders won’t bail.

Some of us 25+ year Yosef Club and season ticket people already bailed after last year. Not due to on field performance in any way, but due to the money involved to be competitive and dollars not going where I thought they should go.

And that’s fair. I can understand that.

[T-Dog]

There's a combination of the lack of information shared about the team and a lack of fan service as far as the uniforms combos, botched retro logo usage and the lack of care given to gameday operations that will boomerang back on this program eventually. $60 to park in a county parking deck with no tailgating allowed. Yes, it sold out the first time and likely will again, but just because you can do something doesn't mean you should.

You don't lose everyone all of a sudden, it erodes over time. And when it erodes, it's really hard to get people back. We found that out from 2013-2017 after still having big crowds for regular games in 2011 and 2012 despite growing issues.

I don't know if Gillin and the people in the West Tower understands how unpopular he is becoming.

[WASU 93]

There's a combination of the lack of information shared about the team and a lack of fan service as far as the uniforms combos, botched retro logo usage and the lack of care given to gameday operations that will boomerang back on this program eventually. $60 to park in a county parking deck with no tailgating allowed. Yes, it sold out the first time and likely will again, but just because you can do something doesn't mean you should.

You don't lose everyone all of a sudden, it erodes over time. And when it erodes, it's really hard to get people back. We found that out from 2013-2017 after still having big crowds for regular games in 2011 and 2012 despite growing issues.

I don't know if Gillin and the people in the West Tower understands how unpopular he is becoming.

It's called Declining by Degrees. And, for each person that had passion for a cause, it happens at a different moment. Take away a benefit here, add an extra cost there, make something a little less convenient, don't focus on the details.
At some point the passion/value goes away and what was once important becomes just another thing. Winning cures a lot of it, but there are external factors at play, along with internal ones. You have to keep what is special and work to constantly improve on it to keep the product healthy.
There should be a constant finger on the pulse of areas like Parking, the Tailgate Experience, Gameday Management, Media Coverage/Program Information, Access to Players, Extras for Season Ticket Holders.

[T-Dog]

Vegas is in the finding out stage. It used to be that you'd lose your money at the casino and the food, drink and lodge would be cheap. Now, the food and drink in Vegas are stupidly expensive. For the last several years, everything in Vegas turned corporate and prices went up. The big drop in visitors finally hit this year. People got tired of it, and it's more than the bottom falling out of international tourism.